Terms and Conditions
At James River Canoe Rental LLC, we operate on a non-refundable booking model. We prepare for your adventure the moment your reservation is confirmed. Because our equipment and staff are reserved specifically for you, we adhere to the following policy.
Please review our terms below before finalizing your reservation:
1. No Cash Refunds
All bookings are final and non-refundable upon completion of payment. Once a booking is confirmed, we do not offer cash or credit card refunds. Cancellations made at least 24 hours prior to your reservation will be issued a digital gift card with the value of your booking (minus processing fees).
2. Discount Codes & Rebooking
If a discount code was used for your original booking and you cancel then later rebook, the following terms apply: your gift card will only reflect the actual dollar amount paid at the time of booking (minus processing fees). Note: When using your gift card for a future booking, if a discount is no longer active, you will be responsible for paying the difference in price or if rental rates have changed.
3. Weather & "Mother Nature"
We do not offer "rain checks." Please monitor the local forecast and plan accordingly. We provide gift card credits for cancellations made with 24 hours' notice; however, no-shows or cancellations made within 24 hours of the launch will be charged the full price.
4. Operator Cancellations
In the event that we must cancel your trip due to unsafe river conditions (such as flooding or extreme hazards), you will receive a gift card credit for the full amount paid at booking (minus processing fees) to be used at a later date.
5. How to Cancel
To cancel or inquire about a reservation, please contact us directly by phone at 417-357-6957.
Phone: 417-357-6957
By completing your booking with James River Canoe Rental LLC, you acknowledge that you have read, understood, and agree to these terms and conditions.